I just placed my order. Can I modify/cancel it?
Once an order has been processed, we can't change or cancel it. Please be committed to your plant before ordering!
Can I change the shipping address of my order?
If you entered the wrong shipping address, please let us know ASAP to modify your address. No changes can be made once your order is shipped, so take your time!
I’m buying a gift for a friend. Why can’t I have a separate billing and shipping address?
To protect our customers, we only ship to the address provided at checkout, which must match the billing address.
I am missing products from my order or a product in my order is damaged? What steps should I take?
If any products are missing from your order or you received a product that is damaged, please take pictures and send us a message via our contact form or email within 14 days of receiving your order.
Do you accept returns?
We don't accept any returns and all sales are final.
Where do you ship?
We ship in the contiguous Unites States (48 states).
What are your shipping rates?
Please see our Shipping and Return Policy for more details
When will my order ship?
Orders will ship within 2-4 days of being placed. During busy seasons, we may next some extra few days to prepare your order.
My package shows as “Delivered” but I never received it. What should I do?
Based on your location and preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package 24 hours after the delivery has occurred, please contact us and we will investigate the issue.
Do you offer same day delivery?
Unfortunately, we do not offer same day delivery for the time being.
Where can I find information on how to take care of my plant?
Our plant guides will be available in our blog section. Each guide will have extensive information on how to take care of your plant!
We followed the guide by my plant still looks unhappy
Send us some pictures and some context on its situation.